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XUNA AI Conversational AI gives you control over what conversation data is retained, for how long, and in which geographic region it is processed and stored. These settings are configured per agent and apply to all conversations handled by that agent.

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Retention policies

Retention policies determine how long conversation data is kept before it is automatically deleted. You can set independent retention periods for transcripts and audio recordings, because the two carry different compliance implications — audio recordings are often subject to stricter regulations than text transcripts.

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Transcript retention

Transcripts are the text records of every conversation, including the full turn-by-turn dialogue, evaluation results, and any collected data fields. To configure transcript retention:
  1. Go to your agent’s Privacy settings.
  2. Under Transcript retention, select a retention period or enter a custom duration in days.
  3. Save your changes. Transcripts older than the retention period are deleted on a rolling basis.
Setting the retention period to 0 disables transcript storage entirely. Conversations will not appear in Call History, and evaluation results will not be persisted.
Disabling transcript storage also disables conversation analysis for those conversations. Evaluation criteria and data collection fields require a transcript to process.

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Audio recording retention

Audio recordings are the raw voice files captured during a conversation. They are stored separately from transcripts and can be deleted on a different schedule. To configure audio retention:
  1. Under Audio recording retention, select a retention period or disable audio storage entirely.
  2. If you disable audio storage, recordings are discarded as soon as the conversation ends and will not be playable from Call History.
Disabling audio recording does not affect transcript storage or evaluation. Transcripts are derived from the real-time ASR output during the call, not from the audio file.

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Data residency

Data residency controls which region processes and stores your conversation data. Select the region that meets your compliance requirements:
RegionDescription
United StatesData is processed and stored in US-based infrastructure. Default for most accounts.
European UnionData stays within the EU. Required for GDPR compliance where cross-border transfer restrictions apply.
IndiaData is processed and stored in India. Required for compliance with India’s Digital Personal Data Protection Act.
To change your data residency region:
  1. Go to your agent’s Privacy settings.
  2. Under Data residency, select your preferred region.
  3. Save your changes.
Changing the data residency region applies to new conversations only. Existing conversation data is not migrated. If you need to migrate historical data, contact XUNA AI support.

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GDPR compliance

If you operate in the European Union or process data from EU residents, select the EU data residency option to ensure personal data does not leave the EU. Combined with appropriate transcript and audio retention periods, this configuration supports your GDPR obligations around data minimization and storage limitation. For a data processing agreement (DPA) or to discuss enterprise compliance requirements, contact the XUNA AI sales team.
Use caseTranscript retentionAudio retentionRegion
Customer support (US)90 days30 daysUnited States
Customer support (EU)90 days30 daysEuropean Union
Regulated industries (consult legal)0 (disabled)0 (disabled)United States or EU
Quality assurance only180 days90 daysMatch your user base
Set audio retention shorter than transcript retention in most cases. Audio files consume significantly more storage, and transcripts are usually sufficient for quality review and compliance purposes.

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Next steps

Analytics

Understand what conversation data is captured and how it is used in the dashboard.

Conversation analysis

Configure what structured data is extracted from transcripts before setting retention policies.